Understanding Abnormal Situations

This area focuses on measuring, reporting, analyzing, and communicating the causes and effects associated with abnormal situations. Representative projects include:

  • Root Cause Analysis - analyze public and site proprietary incidents to identify common root causes of abnormal situations and determine possible solutions (work processes, strategies, tools, technology) and opportunity areas for further research and product development.

  • ASM Metrics - understand how to successfully integrate the use of metrics into the daily operations work process to enhance operating team performance in anticipating and minimizing the impact of abnormal situations.